Help & Frequently Asked Questions
Ordering
- What ordering methods are available?
- Do you offer any coupons?
- How do I change or cancel my order?
- Do you allow backorders?
- Why can't I add any items to my shopping cart?
- Do you add tax to my total purchase?
- What if I am tax exempt?
- How can I find out the status of my order?
- Can I open a business account?
- Do you guarantee the products you sell?
- Where can I find more info about ordering imprinted items?
Payments
- What payment methods do you offer?
- Is it safe to use my credit or debit card on your website?
- I received an error message that states there has been an authorization failure.
- How do I use my store credit?
- What is PayPal and how do I sign up for an account?
- When are funds transferred out of my PayPal account for my order?
Shipping
- What are your shipping rates?
- What are your shipping methods?
- How long will it take to receive my order?
- Will I need to sign for my package?
- How do I know if my order has been shipped?
- Can I track my order?
- What if I did not receive all the items I ordered?
- My tracking information states "Delivered" but I haven't received anything.
Returns
- What is your return policy?
- How do I return merchandise?
- How do I exchange merchandise?
- How long does it take for me to get a refund?
- What do I do if my shipment arrives damaged or defective?
Company & Contact Information
- Who is Get Smart Products?
- Where is your company located?
- Do you have any store locations?
- How do I contact a Customer Service Representative?
- Are there any benefits to registering an account on your website?
- My email address has changed. How do I update this in my account?
- How can I write a review for a product?
- Does your company have a print catalog?
- How do I unsubscribe from any of your mailing lists?
- Do you have an affiliate program?